Original version
Vassilakopoulou, P., Haug, A., Salvesen, L.A, & Pappas, I.O (2022). Developing human/AI interactions for chat-based customer services: lessons learned from the Norwegian government. European Journal of Information Systems, 14.
https://doi.org/10.1080/0960085X.2022.2096490
Publisher
Palgrave Macmillan
Journal
European Journal of Information Systems
Copyright
© 2022 The Author(s).