Developing human/AI interactions for chat-based customer services: lessons learned from the Norwegian government

Vasilakopoulou, Polyxeni; Haug, Arve; Salvesen, Leif Martin; Pappas, Ilias

dc.contributor.author	Vasilakopoulou, Polyxeni
dc.contributor.author	Haug, Arve
dc.contributor.author	Salvesen, Leif Martin
dc.contributor.author	Pappas, Ilias
dc.date.accessioned	2022-07-20T11:37:14Z
dc.date.available	2022-07-20T11:37:14Z
dc.date.created	2022-07-17T09:16:57Z
dc.date.issued	2022
dc.identifier.citation	Vassilakopoulou, P., Haug, A., Salvesen, L.A, & Pappas, I.O (2022). Developing human/AI interactions for chat-based customer services: lessons learned from the Norwegian government. European Journal of Information Systems, 14.	en_US
dc.identifier.issn	1476-9344
dc.identifier.uri	https://hdl.handle.net/11250/3007226
dc.language.iso	eng	en_US
dc.publisher	Palgrave Macmillan	en_US
dc.rights	Navngivelse 4.0 Internasjonal	*
dc.rights.uri	http://creativecommons.org/licenses/by/4.0/deed.no	*
dc.title	Developing human/AI interactions for chat-based customer services: lessons learned from the Norwegian government	en_US
dc.title.alternative	Developing human/AI interactions for chat-based customer services: lessons learned from the Norwegian government	en_US
dc.type	Peer reviewed	en_US
dc.type	Journal article	en_US
dc.description.version	publishedVersion	en_US
dc.rights.holder	© 2022 The Author(s).	en_US
dc.subject.nsi	VDP::Teknologi: 500::Industri- og produktdesign: 640	en_US
dc.subject.nsi	VDP::Teknologi: 500::Informasjons- og kommunikasjonsteknologi: 550	en_US
dc.source.pagenumber	14	en_US
dc.source.journal	European Journal of Information Systems	en_US
dc.identifier.doi	https://doi.org/10.1080/0960085X.2022.2096490
dc.identifier.cristin	2038537
cristin.qualitycode	2

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