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Developing human/AI interactions for chat-based customer services: lessons learned from the Norwegian government

dc.contributor.authorVasilakopoulou, Polyxeni
dc.contributor.authorHaug, Arve
dc.contributor.authorSalvesen, Leif Martin
dc.contributor.authorPappas, Ilias
dc.date.accessioned2022-07-20T11:37:14Z
dc.date.available2022-07-20T11:37:14Z
dc.date.created2022-07-17T09:16:57Z
dc.date.issued2022
dc.identifier.citationVassilakopoulou, P., Haug, A., Salvesen, L.A, & Pappas, I.O (2022). Developing human/AI interactions for chat-based customer services: lessons learned from the Norwegian government. European Journal of Information Systems, 14.en_US
dc.identifier.issn1476-9344
dc.identifier.urihttps://hdl.handle.net/11250/3007226
dc.language.isoengen_US
dc.publisherPalgrave Macmillanen_US
dc.rightsNavngivelse 4.0 Internasjonal*
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/deed.no*
dc.titleDeveloping human/AI interactions for chat-based customer services: lessons learned from the Norwegian governmenten_US
dc.title.alternativeDeveloping human/AI interactions for chat-based customer services: lessons learned from the Norwegian governmenten_US
dc.typePeer revieweden_US
dc.typeJournal articleen_US
dc.description.versionpublishedVersionen_US
dc.rights.holder© 2022 The Author(s).en_US
dc.subject.nsiVDP::Teknologi: 500::Industri- og produktdesign: 640en_US
dc.subject.nsiVDP::Teknologi: 500::Informasjons- og kommunikasjonsteknologi: 550en_US
dc.source.pagenumber14en_US
dc.source.journalEuropean Journal of Information Systemsen_US
dc.identifier.doihttps://doi.org/10.1080/0960085X.2022.2096490
dc.identifier.cristin2038537
cristin.qualitycode2


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Navngivelse 4.0 Internasjonal
Except where otherwise noted, this item's license is described as Navngivelse 4.0 Internasjonal