The effects of social processes on project performance in international projects A quantitative study on how social processes affect project performance in international projects

Abstract

Organizations face increasingly dynamic, uncertain and complex business environments.Projects have emerged as a reaction to these environmental challenges.This thesis aim is to obtain a better understating on how social processes affect project performance in international projects.We expand the existing research on international projects by considering project complexity and national-culture diversity as having moderating effects on project performance. Media is posited to have a mediating effect on the relationship between social processes and project performance.In this thesis, a hierarchical component model was applied with reflective lower-order constructs and formative higher-order constructs using partial least square structural equation modelling, with a sample of 102 respondents. Our findings considered knowledge sharing, transfer knowledge effectiveness, familiarity and trust as social processes, which positively affected project performance in international projects.Furthermore, no significant moderating or mediating effects were found based on our empirical evidence.