Browsing Master's theses in Business Administration (2014-) by Subject "Empathy"
Now showing items 1-2 of 2
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Comparative evaluation of critical factors in Delivering service quality gaps in the Bangladeshi banking industry
(Master thesis, 2018)This research study aims to search for the gaps in the quality of the service for the customers in different types of banks in Bangladesh. The study will evaluate the service quality gaps regarding different ... -
PASSENGER SATISFACTION WITH HYBRID ELECTRIC BUS SERVICE IN NORWAY : A PLS Structural Equation Modelling Approach
(Master thesis, 2019)The use of hybrid electric buses (HEBs) in public transit is one of the global attention received topics in this 21st century because of its environment friendly nature. This study focusses on effect of bus service ...