Blar i Scientific Publications in Engineering Sciences på forfatter "Vassilakopoulou, Polyxeni"
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AI/Human Augmentation: A Study on Chatbot – Human Agent Handovers
Vassilakopoulou, Polyxeni; Pappas, Ilias (IFIP Advances in Information and Communication Technology;660, Chapter; Peer reviewed, 2022)The combination of chatbots with live chats supported by human agents creates a new type of man-machine coordination problem. Prior research on chatbot interactions has focused mostly on the interaction between end users ...