From Common Operational Picture to Common Situational Understanding : A Framework for Information Sharing in Multi-Organizational Emergency Management
Doctoral thesis
Published version
Permanent lenke
https://hdl.handle.net/11250/3027118Utgivelsesdato
2022Metadata
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- Doctoral Dissertations [362]
- PhD theses in Social Sciences [37]
- Publikasjoner fra CRIStin [3885]
Originalversjon
Steen-Tveit, K. (2022). From Common Operational Picture to Common Situational Understanding : A Framework for Information Sharing in Multi-Organizational Emergency Management [PhD. thesis]. University of Agder.Sammendrag
Complex emergencies such as natural disasters are increasing in frequency and scope, in all regions of the world. These emergencies have devastating impacts on people, property, and the environment. Responding to these events and reducing their impact requires that emergency management organizations (EMOs) collaborate in their operations.
Complex emergencies require extraordinary efforts from EMOs and often should be handled beyond ordinary routines and structures. Such operations involving multiple stakeholders are typically characterized by inadequate information sharing, decision-making problems, limited situational awareness (SA), and lack of common situational understanding. Despite a high volume of research on these challenges, evaluations from complex disasters and large-scale exercises document that there are still several unsolved issues related to information sharing and the development of common situational understanding. Examples here include fulfillment of heterogeneous information needs, employment of different communication tools and processes with limited interoperability, and information overload resulting from a lack of mechanisms for filtering irrelevant information. Multi-organizational emergency management is an established area of research focusing on how to successfully collaborate and share information for developing common situational understanding. However, the level of complexity and situational dependencies between the involved EMOs create challenges for researchers.
An important element for efficient collaboration and information sharing is building and maintaining a common operational picture (COP). Sharing important information is a key element in emergency management involving several EMOs, and both static and dynamic information must be accessible to perform tasks effectively during emergency response. To be proactive and mitigate the emergency impacts requires up-to-date information, both factual information via the COP and the ability to share interpretations and implications through using a communication system for rapid verbal negotiation.
The overall research objective is to investigate how stakeholders perceive and develop SA and COP, and to explore and understand key requirements for stakeholders to develop a common situational understanding in complex multi-organizational emergency management.
Består av
Paper I: Steen-Tveit, K., Radianti, J., & Munkvold, B. E. (2020). Using audio logs for analyzing the development of a common operational picture in multi-agency emergency response. Proceedings of the 53rd Hawaii International Conference on System Sciences, 604-613. http://hdl.handle.net/10125/63813. Published version. Full-text is available in AURA as a separate file: https://hdl.handle.net/11250/3026662.Paper II: Steen-Tveit, K. (2020). Identifying Information Requirements for Improving the Common Operational Picture in Multi-Agency Operations. In A. Hughes, F. McNeill & C. W. Zobel (Eds.), Proceedings of the 17th International Conference on Information Systems for Crisis Response and Management (p. 276-284). Virginia Tech. http://idl.iscram.org/. Published version. Full-text is available in AURA as a separate file: .
Paper III: Steen-Tveit, K., Radianti, J., & Munkvold, B. E. (2020). SMS-based Real-time Data Collection for Evaluation of Situational Awareness and Common Operational Picture : Lessons Learned from A Field Exercise. In A. Hughes, F. McNeill & C. W. Zobel (Eds.), Proceedings of the 17th International Conference on Information Systems for Crisis Response and Management (p. 276-284). Virginia Tech. http://idl.iscram.org/. Published version. Full-text is available in AURA as a separate file: https://hdl.handle.net/11250/3027006.
Paper IV: Steen-Tveit, K. & Munkvold, B. E. (2021). From common operational picture to common situational understanding : An analysis based on practitioner perspectives. Safety Science, 142: 105381. https://doi.org/10.1016/j.ssci.2021.105381. Published version. Full-text is available in AURA as a separate file: https://hdl.handle.net/11250/2836657.
Paper V: Steen-Tveit, K., Munkvold, B. E., & Radianti, J. (2021). Using live video for communication between lay bystanders and emergency dispatchers in command and control centers. International Journal of Emergency Management, 17(2), 154-176. https://doi.org/10.1504/IJEM.2021.122930. Submitted version. Full-text is no available in AURA as a separate file.
Paper VI: Steen-Tveit, K. (2022). Using a Public Safety Radio Network for Information Negotiation between the Three-Tiered Command and Control Structure. In Tung Bui (Ed.), Proceedings of the 55th Hawaii International Conference on System Sciences (p. 2501-2510). University of Hawai'i at Mano. http://hdl.handle.net/10125/79644. Published version. Full-text is available in AURA as a separate file: .