Optimization and Disruption in Physical Retail Shopping Environment
Master thesis
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https://hdl.handle.net/11250/3020297Utgivelsesdato
2022Metadata
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Sammendrag
Every year, queues cost brick-and-mortar retailers billions in lost revenues, andconsumers are growing more impatient about standing in line. To survive thecompetition from e-commerce, stores need new innovations that can help killqueues (Worldline, 2020).If you have ever waited in a long line at the grocery store, for luggage at anairport etc. then you have an image of it and you know the pain it brings whenyou have to wait for someone.Hence from these we understand that it is important to optimize checkoutat retail environment(store or complex) and for this to be 100% efficient, thesystem to be proposed needs to be efficient and effective.Bringing us to this research that we decide to conducted, which we shall solveit by applying our main theory which is the Queuing Theory. From thesetheory we decided to bring out two methods in other to solve this, firstly wewill need to synchronise the result of our research (i.e. The System) with theretail environment for this optimization to be optimal, but from our researchwe also discovered that there are cases where the retail environment will notcollaborate with us, hence looking at this situation, we decided to implement adigital disruptive system for it to be used at retail environment.The slight difference here is that, the retail environment(store or complex) willnot be in collaboration with us and hence we needed our system to be scalableand adaptable for it to provide the ability to the system to work without theneeds of collaborating with the retail environment(store or complex).Doing both of these cases, it will help us to increase the optimization of shoppingin retail environment (store or complex).The main aims of our research was to Optimize Queue in Retail Environmentboth in Rwanda and Norway since many people are still doing their shoppingphysically hence we did research on 4 theory which help us through out ourresearch. Namely:1. Queuing Theory2. Microservices Theory3. Software Design Theory4. Qualitative Research Theory