Blar i Scientific Publications in Economics and Finance på forfatter "Malodia, Suresh"
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Future of e-Government: An integrated conceptual framework
Malodia, Suresh; Dhir, Amandeep; Mishra, Mahima; Bhatti, Zeeshan Ahmed (Peer reviewed; Journal article, 2021)The information and hyper-connectivity revolutions have caused significant disruptions in citizens’ interactions with governments all over the world. Failures in implementing e-government interventions suggest the lack of ... -
I love you, but you let me down! How hate and retaliation damage customer-brand relationship
Jabeen, Fauzia; Kaur, Puneet; Talwar, Shalini; Malodia, Suresh; Dhir, Amandeep (Peer reviewed; Journal article, 2022)The literature on the dark side of the customer-brand relationship is still evolving. Admittedly, scholars have given it noteworthy attention in the recent past, yet gaps persist related to the products and services, ...