Public Service Resilience in a Post-COVID-19 World: Digital Transformation in Nordic Higher Education
Original version
Asante, M.O., Liyanapathiranage, S.W.S., Pinheiro, R. (2023). Public Service Resilience in a Post-COVID-19 World: Digital Transformation in Nordic Higher Education. I: Pinheiro, R., Balbachevsky, E., Pillay, P., Yonezawa, A. (Red.) The Impact of Covid-19 on the Institutional Fabric of Higher Education ( s. 245-267 ). Palgrave Macmillan https://doi.org/10.1007/978-3-031-26393-4_10Abstract
This chapter draws on seminal contributions from the crisis management and resilience literature to develop and test a new framework for organisational resilience in higher education in the context of digital transformation. The study unpacks developments before and during the COVID-19 crisis and sheds light on crucial endogenous and exogenous factors likely to determine resilience outcomes. It does so by developing and testing a novel analytical framework centred on resilient antecedents, processes and outcomes. The empirical findings suggest that, in the Nordic countries, higher education institutions denote a high ability to adapt to new situations whilst retaining both function and identity, that is, they are resilient. We identify and unpack a number of key resilient drivers and reflect on the implications for research and practice going forward.