Ecosystem of Social Media Listening Practices for Crisis Management
Peer reviewed, Journal article
Accepted version
Permanent lenke
https://hdl.handle.net/11250/3107134Utgivelsesdato
2021Metadata
Vis full innførselSamlinger
Originalversjon
Herrera, L. C., Majchrzak, T. A. & Thapa, D. (2021). Ecosystem of Social Media Listening Practices for Crisis Management. Lecture Notes in Computer Science (LNCS), 12896, 710-722. https://doi.org/10.1007/978-3-030-85447-8_59Sammendrag
The benefits of using social media data as a source of information are recognized by both practice and research in crisis management. However, the existing understanding on the matter is fragmented, it oscillates between techno-determinisms and socio-determinisms, which does not provide a holistic picture. In this paper we argue that to better adapt social media data use practices, an ecosystem perspective is needed. In doing so, we conducted a systematic literature review and identified the various entities and their interrelationships that configure the practices of social media listening for crisis management. Then, we summarize our findings by proposing a conceptual ecosystem of practice. Finally, we suggest its implications for future research and practice.
Beskrivelse
Author's accepted manuscript