Project report : Methodology for terminology harmonisation
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Original versionSnaprud, M., Haldorsen, T. & Munkvold, B. E. (2020). Project report: Methodology for terminology harmonisation (INSITU project report). Kristiansand: University of Agder.
A common understanding of language and concepts used is essential for any meaningful communication. For large rescue operations effective communication is crucial to save lives. Such operations can require cooperation among first responders from several sectors with a different understanding of terms and concepts. Redningshåndboka (the National Rescue handbook) provides a common glossary for use across all sectors for their communications in training and practice. However, today each sector maintains their own glossaries, acronyms and jargon, causing potential misunderstandings in joint operations. In this report we propose a way to apply the Norwegian Public Management Standard from the Norwegian Digitalisation Agency for concept harmonisation or concept differentiation, to existing glossaries in crisis management. We also propose supporting actions for harmonisation and introduce aspects of oral and written communication related to similarities of sounds and meaning.