Supporting Humanitarian Relief Distribution Decision-Making under Deep Uncertainty : A System Design Approach

Abstract

Disasters threaten society with widespread destruction of infrastructure and livelihood. For their survival, affected inhabitants depend on immediate humanitarian assistance from diverse organizations. During quick responses, humanitarian decision- makers (HDMs) act rapidly to distribute necessary relief goods, despite the deep, prevailing uncertainty that arises from scarce, conflicting, and uncertain information. To support HDMs in humanitarian relief distribution (HRD) decision-making, humanitarian logistics (HL) researchers have developed various mathematical models. These models are, however, specific to disaster scenarios, and most of them are detached from the realities of the field since end-users (mainly practitioners) have been absent in the development process. When tested, these decision-making models were found to be capable of producing good results, but they have not been implemented in practice because of operational inconsistency or complexity (i.e., lack of user-friendliness). Therefore, humanitarian responders are still in need of support systems to assist them in determining effective HRD. A computer-based decision support system (DSS) can fill this need by providing necessary recommendations and suggesting decision alternatives. Hence, developing such DSSs is always the priority in HL.