Enhancing the Benefits Management Model for Complex eHealth Efforts
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Original versionAskedal, K. (2020). Enhancing the Benefits Management Model for Complex eHealth Efforts (Doctoral thesis). University of Agder, Kristiansand.
This thesis suggests five ways to improve BM in complex eHealth efforts. First, the concept of BR was defined to clarify the existing conflation of the BR and BM concepts. Second, an extended and enhanced BMM was developed that incorporated the BM context, levels of complexity for both organizational and interorganizational initiatives, and the critical aspects of learning and governance. Third, three propositions concerning learning and governance in BM were suggested based on the new model, which can be used to inform future BM studies and guide empirical work. Fourth, the propositions were further translated into a six-question checklist to stimulate learning from the BM process itself. Finally, I provide suggestions for BM governance in interorganizational ICT efforts aiming to realize societal benefits.
Has partsPaper I: Askedal, K., Flak, L. S., & Abildsnes, E. (2017). Reviewing Effects of ICT in Primary Healthcare Services: A Public Value Perspective. In D. Strong & J. Gogan (Eds.), Proceedings of the 23rd Americas Conference on Information Systems. AIS. https://aisel.aisnet.org/amcis2017/Healthcare/Presentations/24/. Peblished version. Full-text is not available in AURA as a separate file.
Paper II: Askedal, K. & Flak, L. S. (2017). Stakeholder Contradictions in Early Stages of eHealth Efforts. In Proceedings of the Annual Hawaii International Conference on System Sciences (p. 3431-3440). University of Hawai'i at Manoa. https://doi.org/10.24251/HICSS.2017.415. Published version. Full-text is available in AURA as a separate file.
Paper III: Askedal K., Flak L. S., Solli-Sæther H. & Straub D. W. (2017). Organizational Learning to Leverage Benefits Realization Management; Evidence from a Municipal eHealth Effort. In M. Janssen, K. Axelsson, O. Glassey, B. Klievink, R. Krimmer, I. Lindgren, . . . D. Trutnev (Eds.), Electronic Government. EGOV: International Conference on Electronic Government (10428, p. 142-153). Springer. doi: https://doi.org/10.1007/978-3-319-64677-0_12. Published version. Full-text is available in AURA as a separate file: http://hdl.handle.net/11250/2492734.
Paper IV: Askedal K. (2019). Understanding the Complexity of Benefits Management in an Interorganizational eHealth Effort. In Proceedings of the Annual Hawaii International Conference on System Sciences (p. 3990-3999). University of Hawai'i at Manoa. doi: https://doi.org/10.24251/HICSS.2019.484. Published version. Full-text is available in AURA as a separate file: .
Paper V: Askedal, K., Flak, L. S., & Aanestad, M. (2019). Five challenges for benefits management in complex digitalisation efforts- and a research agenda to address current shortcomings. Electronic Journal of eGovernment, 17(2), 64-78. doi: https://doi.org/10.34190/EJEG.17.2.001. Published version. Full-text is available in AURA as a separate file: .