• The Self-serving Citizen as a Co-producer in the Digital Public Service Delivery 

      Rydén, Hanne Sara-Maria Höglund; Hofmann, Sara; Verne, Guri Birgitte (Lecture Notes in Computer Science; no. 14130., Chapter; Peer reviewed, 2023)
      The promotion of digital self-services has generated a shift within digital government, which has implications for citizens that depend on welfare services. From the policy perspective, users can benefit from better service ...
    • What is e-Government? Introducing a Work System Framework for understanding e-Government 

      Lindgren, Ida; Melin, Ulf; Sæbø, Øystein (Peer reviewed; Journal article, 2021)
      In this paper, we present a comprehensive and distilled model that can help researchers to 1) enter the e-government field, 2) understand what the field mainly studies in a distilled way, and 3) reflect on further research ...