Browsing Scientific Publications in Information Systems by Author "de Andrade, Luiz Henrique Alonso"
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The hidden costs of digital self-service: administrative burden, vulnerability and the role of interpersonal aid in Norwegian and Brazilian welfare services
Rydén, Hanne Sara-Maria Höglund; de Andrade, Luiz Henrique Alonso (Chapter, 2023)It is a global trend to transform our contemporary societies through the development and adoption of new information technology which spans across social structures and challenges established institutions. The promises of ...