Browsing School of Business and Law by Author "Pappas, Ilias"
Now showing items 1-3 of 3
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Developing human/AI interactions for chat-based customer services: lessons learned from the Norwegian government
Vasilakopoulou, Polyxeni; Haug, Arve; Salvesen, Leif Martin; Pappas, Ilias (Peer reviewed; Journal article, 2022) -
An Information Systems Design Theory for Digital Broker Platforms
Bley, Katja; Hentschel, Raoul; Pappas, Ilias (Peer reviewed; Journal article, 2022)Service platforms are becoming dominant drivers of daily business operations in a digitalized environment. Research focuses on technological and network effects of such platforms, while socio-technical opportunities remain ... -
Metaverse beyond the hype: Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy
Dwivedi, Yogesh K.; Hughes, Laurie; Baabdullah, Abdullah M.; Ribeiro-Navarrete, Samuel; Giannakis, Mihalis; Al-Debei, Mutaz M.; Dennehy, Denis; Metri, Bhimaraya; Buhalis, Dimitrios; Cheung, Christy M.K.; Conboy, Kieran; Doyle, Ronan; Dubey, Rameshwar; Dutot, Vincent; Felix, Reto; Goyal, D.P.; Gustafsson, Anders; Hinsch, Chris; Jebabli, Ikram; Janssen, Marijn; Kim, Young-Gab; Kim, Jooyoung; Koos, Stefan; Kreps, David; Kshetri, Nir; Kumar, Vikram; Ooi, Keng-Boon; Papagiannidis, Savvas; Pappas, Ilias; Polyviou, Ariana; Park, Sang-Min; Pandey, Neeraj; Queiroz, Maciel M.; Raman, Ramakrishnan; Rauschnabel, Philipp A.; Shirish, Anuragini; Sigala, Marianna; Spanaki, Konstantina; Wei-Han Tan, Garry; Tiwari, Manoj Kumar; Viglia, Giampaolo; Wamba, Samuel Fosso (Peer reviewed; Journal article, 2022)The metaverse has the potential to extend the physical world using augmented and virtual reality technologies allowing users to seamlessly interact within real and simulated environments using avatars and holograms. Virtual ...