Blar i Faculty of Engineering and Science på forfatter "Undrum, Trond"
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Development and evaluation of a web based monitoring system
Undrum, Trond; Andersen, Thomas (Master thesis, 2006)Siemens Business Services (SBS) Department 6211-CIC is a Customer Interaction Center (CIC). The CIC consists of Service Desk (SD) teams which helps customers with ICT problems, mostly over the phone. Each of the SD teams ...