Browsing AURA by Author "Iden, Jon"
Now showing items 1-5 of 5
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Implementing IT Service Management: A systematic literature review
Iden, Jon; Eikebrokk, Tom Roar (Journal article; Peer reviewed, 2013)This article provides a systematic review of existing research related to the implementation of IT Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL). The review's main goals are to ... -
Prosessledelse og digitalisering
Danilova, Kjersti Berg; Iden, Jon; Eikebrokk, Tom Roar (Peer reviewed; Journal article, 2023)I denne artikkelen utforsker vi om det er en gjensidig sammenheng mellom prosessledelse og digitalisering. Prinsipielt handler prosessledelse om å ha kontroll med virksomhetens prosesser og forbedre dem ved behov, mens ... -
The adoption of ITIL in the Nordic Countries: exploring regional differences
Iden, Jon; Eikebrokk, Tom Roar (NOKOBIT - Norsk konferanse for organisasjoners bruk av informasjonsteknologi;25 2017, Journal article; Peer reviewed, 2017)This paper responds to a call for exploring regional differences of how IT Service Management (ITSM) is adopted. We do so by examining the adoption of the ITSM processes as defined in the IT Infrastructure Library (ITIL). ... -
The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits
Iden, Jon; Eikebrokk, Tom Roar (Journal article; Peer reviewed, 2014)Senior management involvement, organisational commitment and group efficacy are expected to have a positive impact on Information Technology Infrastructure Library (ITIL) implementation benefits. Specifically, more ... -
Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation
Iden, Jon; Eikebrokk, Tom Roar (Journal article; Peer reviewed, 2014)