Blar i AURA på forfatter "Hofmann, Sara"
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Faktorer og erfaringers påvirkning av brukeres kanalvalg: en kvalitativ casestudie av NAV
Hammersbøen, Sondre; Kjevik-Wycherley, Kristopher Nils (Master thesis, 2022)Digitale tjenester har forandret seg drastisk de siste 30 år, hvor informasjonssystemer har blitt en drivkraft for innovasjon i organisasjoner. Utviklingen av digitale kanaler har økt i takt med digitaliseringen i samfunnet, ... -
Faktorer og erfaringers påvirkning av brukeres kanalvalg: en kvalitativ casestudie av NAV
Hammersbøen, Sondre; Kjevik-Wycherley, Kristopher Nils (Master thesis, 2022)Digitale tjenester har forandret seg drastisk de siste 30 år, hvor informasjonssystemer har blitt en drivkraft for innovasjon i organisasjoner. Utviklingen av digitale kanaler har økt i takt med digitaliseringen i samfunnet, ... -
The Impact of Smart City Initiatives on Human Rights
Flak, Leif Skiftenes; Hofmann, Sara (Journal article; Peer reviewed, 2020)Abstract: A smart city is a phenomenon where municipalities engage with stakeholders to use ICT for increasing efficiency, sustainability, and quality of life for its citizens and city operations. However, smart city ... -
Multichannel Management in the Public Sector: A Literature Review
Madsen, Christian Østergaard; Hofmann, Sara (Journal article; Peer reviewed, 2019) -
The public sector's roles in the sharing economy and the implications for public values
Hofmann, Sara; Sæbø, Øystein; Braccini, Alessio Maria; Za, Stefano (Peer reviewed; Journal article, 2019) -
The Relationship Between Outbound and Inbound Communication in Government-to-Citizen Interaction
Madsen, Christian Østergaard; Pieterson, Willem; Hofmann, Sara (Peer reviewed; Journal article, 2020) -
The Self-serving Citizen as a Co-producer in the Digital Public Service Delivery
Rydén, Hanne Sara-Maria Höglund; Hofmann, Sara; Verne, Guri Birgitte (Lecture Notes in Computer Science; no. 14130., Chapter; Peer reviewed, 2023)The promotion of digital self-services has generated a shift within digital government, which has implications for citizens that depend on welfare services. From the policy perspective, users can benefit from better service ... -
Tool-based Codification in Business Process Improvement and the Impact on Problem-Solving
Johannsen, Florian; Mang, Fabian; Fill, Hans-Georg; Hofmann, Sara (Peer reviewed; Journal article, 2023)Business process improvement (BPI) is an important task in times of quickly changing customer requirements and evolving technologies. A variety of BPI approaches were developed in recent years, however, the proper codification ...