Browsing Department of Economics and Finance by Author "Salo, Jari"
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The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
Kaur, Puneet; Talwar, Shalini; Islam, Nazrul; Salo, Jari; Dhir, Amandeep (Peer reviewed; Journal article, 2022)The literature offers valuable insights into various aspects of service recovery and service outcomes. However, the available findings are limited relative to the size of the ever-expanding service economy. In particular, ... -
Food loss and waste in food supply chains. A systematic literature review and framework development approach
Chauhan, Chetna; Dhir, Amandeep; Akram, Manzoor Ul; Salo, Jari (Peer reviewed; Journal article, 2021)