Browsing Department of Economics and Finance by Author "Kaur, Puneet"
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The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
Kaur, Puneet; Talwar, Shalini; Islam, Nazrul; Salo, Jari; Dhir, Amandeep (Peer reviewed; Journal article, 2022)The literature offers valuable insights into various aspects of service recovery and service outcomes. However, the available findings are limited relative to the size of the ever-expanding service economy. In particular, ... -
Green apparel buying behaviour : A Stimulus–Organism–Behaviour–Consequence (SOBC) perspective on sustainability-oriented consumption in Japan
Dhir, Amandeep; Talwar, Shalini; Sadiq, Mohd; Sakashita, Mototaka; Kaur, Puneet (Journal article; Peer reviewed, 2021) -
What drives the adoption and consumption of green hotel products and services? A systematic literature review of past achievement and future promises
Arun, T.M.; Kaur, Puneet; Bresciani, Stefano; Dhir, Amandeep (Peer reviewed; Journal article, 2021)