Browsing Department of Economics and Finance by Author "Islam, Nazrul"
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Balancing food waste and sustainability goals in online food delivery: Towards a comprehensive conceptual framework
Shankar, Amit; Dhir, Amandeep; Talwar, Shalini; Islam, Nazrul; Sharma, Piyush (Peer reviewed; Journal article, 2022) -
The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
Kaur, Puneet; Talwar, Shalini; Islam, Nazrul; Salo, Jari; Dhir, Amandeep (Peer reviewed; Journal article, 2022)The literature offers valuable insights into various aspects of service recovery and service outcomes. However, the available findings are limited relative to the size of the ever-expanding service economy. In particular, ...