Browsing Master's theses in Information Systems by Author "Mygland, Morten Johan"

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Improving handovers between a public service chatbot and chat employees: an affordances perspective : A case study in Norwegian Labour and Welfare Administration

Mygland, Morten Johan; Schibbye, Morten (Master thesis, 2021)

Usage of chatbots in organisations has progressively increased over the last years. Chatbots are being used by companies in a variety of ways, such as automatic handling of customer inquiries, automation of mundane tasks ...