Browsing Department of Information Systems by Author "Rydén, Hanne Sara-Maria Höglund"
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The hidden costs of digital self-service: administrative burden, vulnerability and the role of interpersonal aid in Norwegian and Brazilian welfare services
Rydén, Hanne Sara-Maria Höglund; de Andrade, Luiz Henrique Alonso (Chapter, 2023)It is a global trend to transform our contemporary societies through the development and adoption of new information technology which spans across social structures and challenges established institutions. The promises of ... -
The Self-serving Citizen as a Co-producer in the Digital Public Service Delivery
Rydén, Hanne Sara-Maria Höglund; Hofmann, Sara; Verne, Guri Birgitte (Lecture Notes in Computer Science; no. 14130., Chapter; Peer reviewed, 2023)The promotion of digital self-services has generated a shift within digital government, which has implications for citizens that depend on welfare services. From the policy perspective, users can benefit from better service ...