Blar i Faculty of Social Sciences på forfatter "Zuiderwijk, Anneke"
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The Self-serving Citizen as a Co-producer in the Digital Public Service Delivery
Rydén, Hanne Sara-Maria Höglund; Hofmann, Sara; Verne, Guri Birgitte (Lecture Notes in Computer Science; no. 14130., Chapter; Peer reviewed, 2023)The promotion of digital self-services has generated a shift within digital government, which has implications for citizens that depend on welfare services. From the policy perspective, users can benefit from better service ...