Blar i Faculty of Social Sciences på forfatter "Eikebrokk, Tom Roar"
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Co-creation of IT-value in a cluster of small enterprises
Eikebrokk, Tom Roar; Lind, Emma; Olsen, Dag Håkon (Journal article; Peer reviewed, 2018) -
Critical issues for employees in inter- municipal health care services: a multiple case study
Holen-Rabbersvik, Elisabeth; Eikebrokk, Tom Roar; Fensli, Rune Werner; Thygesen, Elin; Slettebø, Åshild (Journal article; Peer reviewed, 2018) -
Digitizing Discretionary Practices in Public Service Provision : An Empirical Study of Public Service Workers’ Attitudes
Busch, Peter André; Eikebrokk, Tom Roar (Journal article; Peer reviewed, 2019) -
An Exploratory Approach for Benefits Management in e-Government : Insights from 48 Norwegian Government Funded Projects
Flak, Leif Skiftenes; Eikebrokk, Tom Roar; Dertz, Willy (Hawaii International Conference on System Sciences; no. 41, Journal article; Peer reviewed, 2008)Efforts to improve governance and government functions through the use of information technology continue to draw considerable parts of the budgets of government agencies. To meet public and political demands for increased ... -
Implementing IT Service Management: A systematic literature review
Iden, Jon; Eikebrokk, Tom Roar (Journal article; Peer reviewed, 2013)This article provides a systematic review of existing research related to the implementation of IT Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL). The review's main goals are to ... -
Important challenges for coordination and inter-municipal cooperation in health care services: a Delphi study
Holen-Rabbersvik, Elisabeth; Eikebrokk, Tom Roar; Fensli, Rune Werner; Thygesen, Elin; Slettebø, Åshild (Journal article, 2013) -
Pilotprosjekter i kommunal e-helse – fremmes eller hemmes tjenesteinnovasjon?
Eikebrokk, Tom Roar; Moe, Carl Erik; Stendal, Karen (Journal article; Peer reviewed, 2016) -
Prosessledelse og digitalisering
Danilova, Kjersti Berg; Iden, Jon; Eikebrokk, Tom Roar (Peer reviewed; Journal article, 2023)I denne artikkelen utforsker vi om det er en gjensidig sammenheng mellom prosessledelse og digitalisering. Prinsipielt handler prosessledelse om å ha kontroll med virksomhetens prosesser og forbedre dem ved behov, mens ... -
The adoption of ITIL in the Nordic Countries: exploring regional differences
Iden, Jon; Eikebrokk, Tom Roar (NOKOBIT - Norsk konferanse for organisasjoners bruk av informasjonsteknologi;25 2017, Journal article; Peer reviewed, 2017)This paper responds to a call for exploring regional differences of how IT Service Management (ITSM) is adopted. We do so by examining the adoption of the ITSM processes as defined in the IT Infrastructure Library (ITIL). ... -
The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits
Iden, Jon; Eikebrokk, Tom Roar (Journal article; Peer reviewed, 2014)Senior management involvement, organisational commitment and group efficacy are expected to have a positive impact on Information Technology Infrastructure Library (ITIL) implementation benefits. Specifically, more ... -
Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation
Iden, Jon; Eikebrokk, Tom Roar (Journal article; Peer reviewed, 2014)