Blar i Scientific Publications in Information Systems (-2013) på forfatter "Iden, Jon"
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Implementing IT Service Management: A systematic literature review
Iden, Jon; Eikebrokk, Tom Roar (Journal article; Peer reviewed, 2013)This article provides a systematic review of existing research related to the implementation of IT Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL). The review's main goals are to ...