• Analyzing stakeholder diversity in G2G efforts: combining descriptive stakeholder theory and dialectic process theory 

      Flak, Leif Skiftenes; Nordheim, Stig; Munkvold, Bjørn Erik (Journal article; Peer reviewed, 2008)
      Previous research indicates that the benefits of e-government initiatives are slower to realize than initially expected. This has partly been ascribed to the particularly complex settings of e-government projects, consisting ...
    • Assessing effects of eGovernment initiatives based on a public value framework 

      Hellang, Øyvind; Flak, Leif Skiftenes (Lecture Notes in Computer Science;7443, Chapter; Peer reviewed, 2012)
      Assessing effects of eGovernment initiatives is considered an important but challenging endeavor. Assessments are, among other things, important to justify e-government investments. They are challenging because they are ...
    • Choosing the right medium for municipal eParticipation based on stakeholder expectations 

      Johannessen, Marius Rohde; Flak, Leif Skiftenes; Sæbø, Øystein (Lecture Notes in Computer Science;7444, Chapter; Peer reviewed, 2012)
      This paper examines the expectations and communication needs of relevant stakeholder groups for municipal eParticipation in a small Norwegian municipality. We identified relevant stakeholder groups with the municipality, ...
    • An exploratory approach for benefits management in e-government: Insights from 48 Norwegian government funded projects 

      Flak, Leif Skiftenes; Eikebrokk, Tom Roar; Dertz, Willy (Hawaii International Conference on System Sciences;41, Chapter; Peer reviewed, 2008)
      Efforts to improve governance and government functions through the use of information technology continue to draw considerable parts of the budgets of government agencies. To meet public and political demands for increased ...
    • The Impact of Smart City Initiatives on Human Rights 

      Flak, Leif Skiftenes; Hofmann, Sara (Journal article; Peer reviewed, 2020)
      Abstract: A smart city is a phenomenon where municipalities engage with stakeholders to use ICT for increasing efficiency, sustainability, and quality of life for its citizens and city operations. However, smart city ...
    • Issues of adopting benefits management practices of IT investments in municipalities: A Delphi study in Norway 

      Päivärinta, Tero; Dertz, Willy; Flak, Leif Skiftenes (Hawaii International Conference on System Sciences;40, Chapter; Peer reviewed, 2007)
      The concept of benefits management highlights explicit practices to facilitate benefits realization from information technology (IT) investments, in addition to plain project management focusing on information systems (IS) ...
    • Local E-Government in Norway 

      Flak, Leif Skiftenes; Olsen, Dag H.; Wolcott, Peter (Peer reviewed; Journal article, 2005)
    • Managing benefits in the public pector. Surveying expectations and outcomes in Norwegian government agencies 

      Flak, Leif Skiftenes; Grönlund, Åke (Lecture Notes in Computer Science;5184, Chapter; Peer reviewed, 2008)
      Government agencies currently experience increasing pressure to document benefits from spending on eGovernment efforts. Hence, structured methods for benefits management (BM) are being developed. However, hardly any studies ...
    • On the evolution of e-Government: The user imperative 

      Flak, Leif Skiftenes; Moe, Carl Erik; Sæbø, Øystein (Lecture Notes in Computer Science;2739, Chapter; Peer reviewed, 2003)
      This paper focuses the need for more research on user involvement and the investigation of stakeholders in e-Government initiatives. An investigation of existing work revealed a lack of research on those topics. As ...
    • Organizational Learning to Leverage Benefits Realization Management; Evidence from a Municipal eHealth Effort 

      Askedal, Kirsti; Flak, Leif Skiftenes; Solli-Sæther, Hans; Straub, Detmar W. (Lecture Notes in Computer Science, Chapter; Peer reviewed, 2017)
      While work with benefits realization requires organizational learning to be effective, emphasis on organizational learning is hard to find in benefits realization studies. To remedy this research gap, we study how ...
    • Proposing an entrepreneurial process for the co-creation of IT value 

      Solli-Sæther, Hans; Flak, Leif Skiftenes (Lecture Notes in Computer Science;8653, Chapter; Peer reviewed, 2014)
      Co-creation of IT value has received substantial focus from the IS research community over the past years. However, few if any have studied this phenomenon from a process perspective, and our understanding of the processes ...
    • Proposing an Entrepreneurial Process for the Co-creation of IT Value 

      Solli-Sæther, Hans; Flak, Leif Skiftenes (Lecture Notes in Computer Science;8653, Chapter; Peer reviewed, 2014)
      Co-creation of IT value has received substantial focus from the IS research community over the past years. However, few if any have studied this phenomenon from a process perspective, and our understanding of the processes ...
    • Realizing Benefits From Enterprise Systems 

      Anaya, Luay (Doctoral dissertations at University of Agder;, Doctoral thesis, 2016)
      Organizations are increasingly implementing Enterprise Systems (ES) and Enterprise Resource Planning (ERP) systems in particular. Despite notable studies on ES and their potential, many organisations are not satisfied ...
    • The shape of eParticipation: Characterizing an emerging research area 

      Sæbø, Øystein; Rose, Jeremy; Flak, Leif Skiftenes (Journal article; Peer reviewed, 2008)
      The phenomenon of eParticipation is receiving increasing attention, demonstrated by recent technology implementations, experiments, government reports, and research programs. Understanding such an emerging field is a complex ...
    • Social Media as Public Sphere: A Stakeholder Perspective 

      Johannessen, Marius Rohde; Sæbø, Øystein; Flak, Leif Skiftenes (Journal article; Peer reviewed, 2016)
      Purpose Despite the potential of social media, it has proven difficult to get people actively involved in the decision-making processes. There is a need for more research on how stakeholders manage and use social media to ...
    • Stakeholders, contradictions and salience: An empirical study of a Norwegian G2G effort 

      Flak, Leif Skiftenes; Nordheim, Stig (Hawaii International Conference on Systems Sciences;39, Chapter; Peer reviewed, 2006)
      Previous studies indicate that the expected effects of e-Government are slower to realize than initially expected. Several authors argue that e-Government involves particularly complex settings, consisting of a variety of ...
    • START-UP COMPANY? GET YOUR ERP SYSTEM ASAP!” 

      Anaya, Luay; Olsen, Dag Håkon; Flak, Leif Skiftenes (Chapter; Peer reviewed, 2015)
    • Towards a cumulative tradition in e-Government Research: Going beyond the Gs and Cs 

      Flak, Leif Skiftenes; Sein, Maung K.; Sæbø, Øystein (Lecture Notes in Computer Science;4656, Chapter; Peer reviewed, 2007)
      The emerging research area of e-Government is gradually moving towards a level of maturity on the back of increasingly rigorous empirical research. Yet, there has been little theoretical progress and a cumulative tradition ...
    • Understanding the dynamics in e-Participation initiatives: Looking through the genre and stakeholder lenses 

      Sæbø, Øystein; Flak, Leif Skiftenes; Sein, Maung K. (Journal article; Peer reviewed, 2011)
      Conventionally, e-Participation initiatives are considered to be successful only if users use these services. While the growing body of e-Participation literature has listed and studied challenges and barriers to achieving ...