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dc.contributor.authorArnarsson, Robert Thor
dc.contributor.authorEllingsen, Mats
dc.contributor.authorPham, Quynh-Anh Nguyen
dc.contributor.authorSterkenburg, Jarl Joar Van
dc.contributor.authorCappelen, Gard
dc.contributor.authorHochwarter, Stefan
dc.contributor.authorSchmager, Stefan
dc.date.accessioned2024-09-13T12:06:34Z
dc.date.available2024-09-13T12:06:34Z
dc.date.created2023-11-28T16:45:35Z
dc.date.issued2023
dc.identifier.citationArnarsson, R. T., Ellingsen, M., Pham, Q. A. N., von Sterkenburg, J. J., Cappelen, G., Hochwarter, S. & Schmager, S. (2023). Facilitating Responsible Use of Artificial Intelligence in the Public Sector Through Guidelines for Human- AI Interaction. Reports of the European Society for Socially Embedded Technologies, 1-6.en_US
dc.identifier.issn2510-2591
dc.identifier.urihttps://hdl.handle.net/11250/3152151
dc.description.abstractWhen developing Artificial Intelligence (AI) systems and implementing them in public services, guidelines for human-AI interaction can be instrumental in ensuring responsible use of these systems and AI intelligibility and responsibility, protecting the citizens’ rights and interests. Although there are as of yet no such guidelines established that are directed at the public sector, tech companies like Microsoft have established guidelines for the commercial sector. To investigate how commercial guidelines may help guide the development of public services that utilize AI, we have explored how Microsoft Human-AI Interaction Guidelines can be amended and used to guide the development of a sick leave duration prediction service. By developing a web application prototype for the specific case and conducting usability testing, we found that the guidelines needed amendments to better ensure responsible use of AI in a public service. Three considerations were discovered to be important when amending them: (i) the way users interact with the AI system, (ii) the diversity of citizens making use of the service, and (iii) the public service context.en_US
dc.language.isoengen_US
dc.publisherThe European Society for Socially Embedded Technologies (EUSSET)en_US
dc.rightsNavngivelse 4.0 Internasjonal*
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 Internasjonal*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/deed.no*
dc.titleFacilitating Responsible Use of Artificial Intelligence in the Public Sector Through Guidelines for Human- AI Interactionen_US
dc.typePeer revieweden_US
dc.typeJournal articleen_US
dc.description.versionacceptedVersionen_US
dc.rights.holder© 2023 The Author(s)en_US
dc.subject.nsiVDP::Teknologi: 500::Informasjons- og kommunikasjonsteknologi: 550en_US
dc.source.pagenumber6en_US
dc.source.journalReports of the European Society for Socially Embedded Technologiesen_US
dc.identifier.doihttps://doi.org/10.48340/ihc2023_pd029
dc.identifier.cristin2204354
dc.relation.projectNorges forskningsråd: 311680en_US
cristin.qualitycode1


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Navngivelse 4.0 Internasjonal
Except where otherwise noted, this item's license is described as Navngivelse 4.0 Internasjonal