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dc.contributor.authorIddy, Judith Jacob
dc.contributor.authorAlon, Ilan
dc.date.accessioned2019-04-30T08:45:00Z
dc.date.available2019-04-30T08:45:00Z
dc.date.created2019-02-11T12:15:41Z
dc.date.issued2019
dc.identifier.citationIddy, J. J. & Alon, I. (2019). Knowledge management in franchising : a research agenda. Journal of Knowledge Management, 23(4), 763-785.
dc.identifier.issn1367-3270
dc.identifier.urihttp://hdl.handle.net/11250/2596060
dc.descriptionAuthor's accepted manuscript
dc.description.abstractPurpose – This paper aims to offer a comprehensive systematic review of knowledge management (KM) in franchising literature over the past 29 years. Design/methodology/approach – By means of bibliometric citation analysis, ISI Web of Science (WoS) database is used to analyze articles from 1990-2018. A total of 169 articles by 369 authors across 40 countries published in 113 journals from200 institutions were clustered and examined throughHistCites and VOSviewer. Findings – The exploration of KM in franchising is associated with 3 factors: governance structure; performance outcome; and franchise network growth. The findings also reveal that KM in franchising is still an emerging discipline encompassing conflicting results which offer potential for future research. Research limitations/implications – Identified research gaps and contradicting views in the literature offer opportunities for researchers to contribute to this research domain by empirically testing the role of absorptive capacity, replication vs adaptation strategies and new franchising formats, such as micro/ social franchising. Originality/value – This study is unique in its examination of KM in franchising. It also highlights the value of knowledge in franchise chain performance.nb_NO
dc.language.isoengnb_NO
dc.publisherEmerald
dc.rightsNavngivelse-Ikkekommersiell 4.0 Internasjonal
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/deed.no
dc.titleKnowledge management in franchising : a research agendanb_NO
dc.typeJournal articlenb_NO
dc.typePeer reviewednb_NO
dc.description.versionacceptedVersionnb_NO
dc.source.pagenumber763-785
dc.source.volume23
dc.source.journalJournal of Knowledge Managementnb_NO
dc.source.issue4
dc.identifier.doihttps://doi.org/10.1108/JKM-07-2018-0441
dc.identifier.cristin1675861
cristin.qualitycode1


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Navngivelse-Ikkekommersiell 4.0 Internasjonal
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