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dc.contributor.authorHellang, Øyvind
dc.contributor.authorFlak, Leif Skiftenes
dc.date.accessioned2012-08-31T07:47:18Z
dc.date.available2012-08-31T07:47:18Z
dc.date.issued2012
dc.identifier.citationHellang, Ø., & Flak, L. S. (2012). Assessing effects of eGovernment initiatives based on a public value framework. In H. Scholl, M. Janssen, M. Wimmer, C. Moe & L. Flak (Eds.), Electronic Government (Vol. 7443, pp. 246-259): Springer.no_NO
dc.identifier.isbn978-3-642-33488-7
dc.identifier.urihttp://hdl.handle.net/11250/136247
dc.descriptionPublished version of a chapter in the book: Electronic Government. Also available from the publisher at: http://dx.doi.org/10.1007/978-3-642-33489-4_21no_NO
dc.description.abstractAssessing effects of eGovernment initiatives is considered an important but challenging endeavor. Assessments are, among other things, important to justify e-government investments. They are challenging because they are complex, often based on locally defined indicators, many times over-emphasizing financial effects, imprecise, faced with a number of contingencies and very seldom validated. Consequently, effect assessments can be seen as imprecise and difficult to compare across different initiatives. This paper addresses some of the challenges by attempting to assess effects based on a public value framework through an action design study with a Norwegian government agency. Based on our findings, we suggest 5 design principles for adapting and using performance indicators for assessing effects from eGovernment initiatives.no_NO
dc.language.isoengno_NO
dc.publisherSpringerno_NO
dc.relation.ispartofseriesLecture Notes in Computer Science;7443
dc.subjecte-governmentno_NO
dc.subjectperformance indicatorsno_NO
dc.subjectpublic valueno_NO
dc.subjectinterpretive evaluation of ISno_NO
dc.subjecteGEP measurement frameworkno_NO
dc.subjectaction design researchno_NO
dc.titleAssessing effects of eGovernment initiatives based on a public value frameworkno_NO
dc.typeChapterno_NO
dc.typePeer reviewedno_NO
dc.subject.nsiVDP::Social science: 200::Library and information science: 320::Information and communication systems: 321no_NO
dc.source.pagenumber246-259no_NO


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