Blar i AURA på forfatter "Dahal, Jay Raj"
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An Empirical Study Of Service Quality Dimensions On Customer Satisfaction And Customer Loyalty In Nepalese Commercial Banking Sector
Devkota, Narendra; Dahal, Jay Raj (Master thesis, 2016)The main purpose behind of this study is to find out the major factors that have impact in customer satisfaction and customer loyalty in case of commercial banks of Nepal. The thesis tries to explore whether there exists ...