The Role of Artificial Intelligence in Enhancing Project Management
Master thesis
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https://hdl.handle.net/11250/3140691Utgivelsesdato
2024Metadata
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Artificial Intelligence (AI) has rapidly expanded across various sectors and industries inrecent years, with applications ranging from chatbots to Large Language Models (LLMs)like ChatGPT. Despite its widespread adoption, concerns persist regarding privacy, datahandling, and reliability. The integration of AI into Project Management (PM) remainsunderexplored, possibly due to the rapid expansion and wide usability of LLMs. This thesisaims to address this research gap by investigating the utilization of AI tools by projectmanagers.
We propose the following Research Questions (RQs) to address this gap: (RQ1): What typesof AI tools are used in project management, and for what specific purposes?, and (RQ2): Howdo AI tools affect project management using the PMBOK7 project performance domains ofPlanning, Uncertainty, and Team?
A literature search and a qualitative study were conducted. The literature search providedinsights into the current literature on AI in PM, highlighting gaps and promising areas forfuture research. Additionally, it identified the PMBOK7 framework to contextualize andvalidate the findings. The qualitative study involved in-depth, semi-structured interviewswith nine Norwegian project managers with an average of 17 years of experience.
The research revealed widespread utilization of AI tools in PM, with five distinct use casesidentified as the most common: discussion partner, text refinement, meeting transcription,PDF summary, and work breakdown. These use cases were analyzed within the contextof the PMBOK7 framework, demonstrating how AI tools assist project managers in thesubdomains of planning, uncertainty, and team. These findings suggest that AI adoption byproject managers is already widespread, yet literature has not fully explored its implications.Additionally, the generalizability of the findings to the PMBOK7 framework implies potentialbenefits of AI adoption in PM across various industries.