| dc.description.abstract | This article examines the effect web-based information sources have on dynamic capabilities, and furthermore performance, in service and manufacturing firms. To our knowledge, there are no studies that address a comparison between service and manufacturing firms inside the aforementioned research area. Previous research points to several differences in the aforementioned firm types, which underlines the importance of a comparison between service and manufacturing firms regarding this topic.
The research question of the thesis is therefore:
“What effect does web-based information sources have on dynamic capabilities, and furthermore performance, in service firms compared to manufacturing firms”.
We have made a research model that makes the foundation of our approach to this study. The study is a quantitative study, where we utilize a questionnaire to approach managers and board members of service and manufacturing firms. Additionally, it is a correlation study, which is based on a deducting strategy, with testing of hypotheses. We used the data analysis program AMOS 23, using structural equation modelling (SEM) to analyze the gathered data material from the questionnaire.
The result of the study shows that the effect web-based information sources have on the dynamic capabilities sensing, seizing, and reconfiguring, and furthermore performance, is just as strong, and in most cases more so, in manufacturing firms in comparison to service firms. | |
