Slaying the SA-Demons – Humans vs. Technology – A Content analysis
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https://hdl.handle.net/11250/2988710Utgivelsesdato
2021Metadata
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Radianti, J., Gjøsæter, T. & Chen, W. (2021). Slaying the SA-Demons – Humans vs. Technology – A Content analysis. Proceedings of the International Conference on Information Systems for Crisis Response and Management;18th International Conference on Information Systems for Crisis Response and Management.Sammendrag
This paper examines Situation Awareness (SA) and the application of Endsley’s SA-Demons in different contexts and research areas. We perform content analysis to examine how they are used, and to what degree they are perceived as stemming from human-error or weaknesses in technology and if any suggestions for mitigation are primarily focused on the human or the technology side. Based on our findings, we propose Universal Design as a tool that can counter the effects of the SA-Demons by improving the usability and accessibility of SA-supporting technology and thereby removing barriers to SA, rather than challenging the users to overcome not only barriers that are a result of the complexity of the situation itself, but also additional barriers that are caused by inferior and suboptimal design of the technology in use.